Terms
Last updated September 4, 2026
These apply if you read the site, ring the number or send us a photograph. They are short and they are the ones we actually work to.
What this site is
A set of explanations: what makes walls and ceilings fail in this valley, what fixing each failure involves, and what it tends to cost. Written from doing the work. Necessarily general, because a paragraph has never diagnosed a ceiling. Take it as orientation and not as an inspection of your building.
What the price ranges mean
They describe what work of that type typically runs around here, based on research, and they are not an offer. Your figure depends on how high the surface is, what is behind it, whether it is plaster or board, and what a previous repair left in the way. Costs move, so the ranges are subject to change without notice. Anything binding is written down after somebody has looked at the damage or at a photograph of it.
What happens when you ring
The line may be picked up by software rather than by a human being, and every conversation is recorded and turned into text. Dialling the number means you are content with that; request a person and one will ring you back. It is worth stating plainly that this is not an emergency line. Water coming through a ceiling means shut off the supply and ring a plumber before you ring us, and anything endangering somebody means ring 911.
Booking a date, and moving one
Nothing is fixed until both sides have it written down — an email, a text, or a signed estimate. Tell us as soon as you can if you need to change it. At our end a date occasionally shifts because a job opened up worse than it looked, or because a ceiling has to dry before it can honestly be closed. You will hear about it as soon as we do.
What we need at the property
A way in, the room emptied of anything you would hate to lose, and a heads-up about what runs behind the surface — knob-and-tube wiring, a pipe, an old repair. Furniture and floors are covered and the space is cleaned before we leave, but sanding compound makes dust and a room mid-repair cannot be lived in.
Where our trade stops
Surfaces. Framing, wiring, plumbing, roofs, mould remediation and asbestos abatement are separate licensed trades and we are not them. When your real problem sits in one of those, we say so and give you the name of somebody who does it, rather than skinning over it and taking the money.
Payment terms and any guarantee
Both live on your written estimate, and where that document and this page disagree, the estimate wins. Nothing published on this website constitutes a guarantee on its own.
Photographs you send
They are used to price and plan your repair. That is all the permission sending them gives. If a picture of your ceiling would make a good example on this site, we ask you first, and you are free to say no without it affecting anything.
Where we link out
Some pages point at outside material — code, manufacturer instructions, public records. Useful, but not ours, and not something we can vouch for at any given moment.
The limits of all this
The site comes as it is. We do not promise it will be up at every moment or right in every detail, and relying on a general article here instead of advice about your specific building is your decision to make. None of this attempts to disclaim anything the law says cannot be disclaimed.
Applicable law
New Hampshire law applies to these terms and to work performed under them.
Updates
This page gets rewritten when the way we operate changes, and the date beneath the heading shows when that last happened. Carrying on using the site afterwards means the newer version applies.
Talking to somebody about this
Call and mention that your question concerns this page, or write to us. That one is fielded by a human, not by the assistant.